Privacy Policy
Effective date: September 22, 2026
This Privacy Policy explains how FLO-VIC Auto Parts (“FLO-VIC”, “we”, “us” or “our”) collects, uses and protects information submitted through flo-vic.com.
1. Information We Collect
When you submit an inquiry, we may collect your name, business email address, company or market information, product requirements, vehicle or OE information, order quantity, destination market, and any other details you choose to provide. We may also collect technical information such as device type, browser, approximate location, referring page and interactions with our website.
2. How We Use Information
- To review and respond to product and quotation requests.
- To prepare samples, quotations and production recommendations.
- To communicate about orders, quality requirements, packaging and delivery.
- To maintain inquiry and business records.
- To measure website performance and improve our advertising and services.
- To prevent abuse, fraud and security incidents.
3. Analytics, Advertising and Cookies
We may use Google Analytics 4, Google Tag Manager and Google Ads to measure visits, form submissions and WhatsApp interactions. These services may use cookies or similar technologies and may process information such as IP address, device identifiers and browsing activity. Where required, analytics and advertising tags will operate according to your consent choices and applicable law. You may also manage cookies through your browser settings or Google’s advertising controls.
4. WhatsApp and Other Service Providers
If you contact us through WhatsApp, your communication is also subject to WhatsApp’s privacy terms. We may use service providers for hosting, analytics, advertising, email delivery and inquiry storage. They may process information only to provide their services to us and under their own applicable privacy terms.
5. Sharing of Information
We do not sell your personal information. We may share information with employees and service providers who need it to respond to your inquiry, operate the website, fulfill an order, comply with law, or protect our rights and systems.
6. International Data Transfers
FLO-VIC is based in China and serves international B2B customers. Your information may therefore be processed in China or in other countries where our service providers operate. We take reasonable measures to protect information during such transfers.
7. Data Retention and Security
We retain inquiry and business information for as long as reasonably necessary to respond, maintain business records, comply with legal obligations and resolve disputes. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.
8. Your Choices and Rights
Depending on your location, you may request access, correction or deletion of your personal information, object to or restrict certain processing, or withdraw consent. You may also choose not to submit the inquiry form and contact us directly through WhatsApp.
9. Children’s Privacy
This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this policy when our practices, services or legal requirements change. The effective date shown above indicates the latest revision.
11. Contact Us
For privacy questions or requests, contact FLO-VIC Auto Parts through the WhatsApp link on our website. A dedicated privacy email address will be added when email inquiry delivery is activated.